Legal
Every precaution has been taken to establish the accuracy of the material herein. However, prospective purchasers should not confine themselves to the contents but should make their own enquiries to satisfy themselves in all respects.
Green Door Real Estate Ltd will not accept any responsibility should any details prove to be incomplete or incorrect.
Information for Sellers/Potential Sellers and Buyers/Potential Buyers
Good Deal Real Estate Ltd - A Member of Green Door Real Estate and its member licensees are licensed under the Real Estate Agents Act 2008 and, therefore, are bound by the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2009 http://www.reaa.govt.nz/page/code-professional-conduct-and-client-care required by section 14 of the Real Estate Agents Act. The rules should be read in conjunction with the Act available at: http://www.reaa.govt.nz/page/about/legislation/real-estate-agents-act-2008
As required under the rules, Good Deal Real Estate Ltd - A Member of Green Door Real Estate has an in-house Complaints and Disputes Resolution Procedure. Please contact the relevant Green Door operator if you require a copy of this document.
Please note: you may access the Real Estate Authority’s complaints process by going to: http://www.reaa.govt.nz/page/information/guide-consumers/complaints/complaints without first using Good Deal Real Estate's in-house procedures and any use of our in-house procedures does not preclude you from making a complaint to the Authority.
Information for Sellers/Potential Sellers
If you are considering listing a property or business for sale please read the approved Guide for Agency Agreements prepared by the Real Estate Agents Authority.
Copyright
The design and contents of www.greendoor.co.nz is copyright 2011, Green Door Real Estate Ltd.
No reproduction, distribution, or transmission of the copyrighted materials at this site is permitted without the written permission of GDRE NZ Ltd, unless otherwise specified
Green Door’s Complaints and Resolutions Procedure
Green Door is committed to handling any complaints received or disputes arising in a fair, professional and prompt manner.
Our in-house procedure is as follows:
In the first instance, any client or customer who feels the need to make a complaint should notify the salesperson concerned.
If the complainant is not satisfied with the salesperson's response, the complainant should contact the manager (and/or owner) of the relevant office.
Should the complainant not be satisfied at the outcome at this stage, then the complainant may make their complaint known in writing to the Principal Franchisor (Green Door Real Estate Ltd) at Green Door’s Head Office: PO Box 14, Nelson.
The franchisor will respond to the complainant following its review of the circumstances surrounding the complaint made.
If the complainant is not satisfied with the outcome, the franchisor will suggest a further course of action.
Please note: If a complaint pertains to Green Door's separate licensed real estate company, Good Deal Real Estate Ltd (Licensed: REAA 2008), clients and customers may access the REAA’s complaints process without first using our in-house complaints process. Equally, any use made of Good Deal Real Estate's in-house procedure does not preclude a complainant from also taking their complaint to the Authority.
Please note that the private sales division of Green Door (Green Door Private Sales Ltd) sells marketing packages only designed to help vendors sell without the assistance of a licensed real estate agent. No private sales customer is engaging the professional services of Green Door’s separate licensed real estate agent company, Good Deal Real Estate Ltd (Licensed: REAA 2008) – a member of Green Door Real Estate.
It is recommended that purchasers and vendors always take independent legal advice in all matters relating to the buying and selling of real estate.